Refund Policy
*1. Refund Eligibility:*
1.1. *Membership Fees:* Refunds may be eligible for membership fees paid for our premium services, subject to certain conditions mentioned in this policy.
1.2. *Payment Errors:* Refunds are applicable if accidental multiple payments, payment errors, or overcharges occur due to technical glitches.
1.3. *Non-Satisfaction:* Refunds may be considered in cases of dissatisfaction or if our services do not meet the user's expectations, subject to the terms specified herein.
*2. Refund Process:*
2.1. *Request Submission:* Users must submit a refund request through our customer support within the stipulated timeframe and provide relevant details supporting their claim.
2.2. *Review and Verification:* Upon receipt of a refund request, our team will review and verify the claim to assess eligibility based on our Refund Policy.
2.3. *Refund Approval:* If the claim meets the refund criteria, we will approve the refund and initiate the process within the specified timeframe.
*3. Refund Conditions:*
3.1. *Timeframe:* Refund requests must be made within the designated period mentioned in the Terms of Service or Membership Agreement.
3.2. *Service Usage:* Refunds are evaluated based on the extent of service usage and the nature of the claim, considering the period since the subscription activation or service utilization.
3.3. *Cancellation Policy:* Users must adhere to the cancellation policy and guidelines outlined in our Terms of Service to qualify for a refund. Within 7 working days.
*4. Non-Refundable Situations:*
4.1. *Service Utilization:* No refunds will be issued if the user has extensively used our premium services during the subscription period or accessed exclusive features.
4.2. *Policy Violation:* Refunds will not be processed if the user breaches our terms, engages in fraudulent activities, or violates community guidelines.
*5. Refund Methods:*
5.1. *Payment Reversal:* Refunds will typically be processed using the same payment method used for the initial transaction unless specified otherwise.
5.2. *Processing Time:* The refund processing time may vary based on the payment provider's policies and may take a certain number of business days.
5.3 *We offer a 7-day payment return policy for all our users. If you are not satisfied with our services, you can request a full refund within 7 days of your initial payment. To initiate a refund, please contact our customer support team with your transaction details. Refunds will be processed within 5-7 business days upon approval.
*6. Contact Us:*
6.1. *Support:* For any refund-related queries, users can contact our customer support team via [contact email/phone number] for assistance and guidance.
*7. Policy Updates:*
7.1. *Policy Amendments:* Bibaha Barta reserves the right to update or modify this Refund Policy as needed. Users will be informed of any significant changes.
7.2. *Policy Acknowledgment:* By using our services, users agree to abide by the terms and conditions specified in this Refund Policy.